Terms of Service

Pre-launch

Ordering is not yet open. Joining the waitlist or reserving a print does not create a purchase contract, takes no payment and guarantees no price; planned prices may change before launch. The sections below apply once ordering opens.

The service

Faraway Frames creates illustrated poster designs from the subjects in photos you upload and sells printed and framed products. Orders are made to order and shipped by independent local print partners in the US and Canada acting on our behalf; we remain responsible to you for your order.

Your content

You keep ownership of your photos. You confirm you have the right to upload them and grant us a limited licence to analyse them solely to produce your illustrated designs. Do not upload unlawful content or photos of others that you do not have permission to use.

Orders, shipping and returns

Previews are free. Prices, shipping and taxes are shown before payment. Items are custom-made and cannot be returned for change of mind. If your order arrives damaged, is misprinted or materially differs from the approved preview, contact us within 14 days of delivery with a photo and we will reprint or refund. Delivery estimates are not guarantees; carriers may delay. Shipping is within the US and Canada (Mexico planned).

Print quality

Quality depends on your source photos; we may warn you if resolution is low. Colours vary slightly between printers and screens.

Limitation of liability

The service is provided "as is". To the extent permitted by law, our liability is limited to the amount you paid.

Changes & contact

We may update these terms; questions to hello@farawayframes.com. Governing law: [jurisdiction TBD].