Privacy Policy
What we collect
Photos you upload, the title/subtitle/dates you type, GPS coordinates and capture time read from your photos' metadata (only to draw your route map), and for orders your name, shipping address, phone (optional) and email, plus basic usage analytics.
How we use it
Photos are analysed to recognise what is in them (landmarks, scenery, food, animals, people) so we can draw illustrations; the photos themselves never appear on your posters. Only to generate your designs, fulfil your order, process payment (via Stripe — we never see card numbers), send emails you asked for, and improve the service. We do not sell your data and do not use your photos to train AI models.
Retention
Photos from unordered previews are automatically deleted after 30 days (preview sessions: within 24 hours). For orders we keep the print file for 365 days to allow reprints, then delete it. Stored copies have location metadata removed; coordinates are used transiently to draw the map. You can request earlier deletion at hello@farawayframes.com.
Service providers and print partners
Image-analysis / illustration providers (none are used today; if we add one it will be named here and will be bound not to train on or retain your photos), hosting (Vercel), payments (Stripe), email (Resend), analytics (TBD), and the local print partner that makes and ships your order. Your print file, name and shipping address are shared with that partner (and its carrier) solely to produce and deliver your order; partners are contractually bound not to reuse them.
Waitlist emails are stored with our email provider (Resend, USA) along with the time and wording of your consent. Newsletter email is sent only with your consent (opt-in) and every message has an unsubscribe link (CASL / CAN-SPAM).
Your rights
Access, correction, deletion, and withdrawal of consent: contact hello@farawayframes.com. Residents of Canada, the EU/UK and California have additional rights described on request.
Children
The service is not directed to children under 13.